Hello to the casino incaspin información legal Rewards Program, developed exclusively for our registered members in Spain. This set of terms details anything you need to know about how the program works, from accumulating points on your preferred games to obtaining exclusive rewards and benefits. By joining our loyalty program, you acknowledge these rules, so we recommend you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after examining the following sections, please contact our support team—we are always here to help.
Qualification and Automatic Registration
All verified Incaspin Casino players who have completely confirmed their account and reside in Spain are directly enrolled in the reward program as soon as they place their first real-money deposit and place a qualifying wager. There is no separate application process or opt-in needed, which indicates you begin gaining points from your very first bet. To continue qualified, you must maintain a single active account and make sure that your personal and payment details remain up to date. The program is accessible only to individuals who are at least eighteen years of age, as stated by Spanish gambling rules, and any breach of the age condition will end in prompt deletion from the program.
Employees of Incaspin Casino, its subsidiaries, and any third-party service providers personally participating in the program’s operation are not authorized to participate. We also keep the entitlement to exclude any user who has previously self-excluded or whose account has been briefly paused due to controlled gaming actions. Registration is personal and non-transferable, and we firmly forbid the employment of automatic scripts or automations to create artificial game activity. If we spot any form of tampering, the account will be liable to invalidation, and all accrued points will be forfeited without advance notice. By remaining active, you revalidate your eligibility constantly.
Membership Rewards and Unique Privileges
Each membership tier unlocks a collection of exclusive benefits designed to improve your gaming experience and recognize your loyalty in practical ways. Bronze members receive access to weekly prize draws, while Silver and Gold tiers introduce progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is added automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are liable to periodic review, and we may launch seasonal surprises that are enabled only for top-tier members, making sure that the program remains fresh and competitive.
Loyalty Validity and Confiscation Rules
Remaining loyalty points will expire if your account remains totally dormant for a period of one hundred and eighty consecutive days. Inactivity is described as absence of real-money wagers, zero deposits, and absence of logins during that period. Once points expire, they are permanently deleted and will not be recovered, including if you later resume play. To keep your balance valid, just log in to your account or submit a eligible bet at least once every six months. We send automatic email reminders to Spain members before any points become void, giving you a fair opportunity to spend them. This expiry policy guarantees the program remains sustainable for all participants and stops dormant balances from building up indefinitely.
In addition to inactivity-based expiry, we reserve the right to confiscate all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed by the member, any leftover points are lost instantly and cannot be transferred to another player or changed to cash. Likewise, accounts closed due to self-exclusion or regulatory obligations will forfeit all accumulated points. For sectional forfeitures following a minor terms violation, only points accumulated during the relevant period of misconduct are deducted, and we will notify you in writing of the exact adjustment made.
Collecting Loyalty Points
Loyalty points at Incaspin Casino are obtained every time you make a real-money wager on eligible casino games. The rate at which points increase depends on the game category, with slots generally paying at the highest portion and table games, video poker, and live dealer games adding at a reduced rate that is clearly displayed in the game rules. We do not grant points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are added to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we implement a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may change periodically, and the current rate is always visible within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically subtracted from your total. All awarded points are rounded down to the nearest whole number.
Alterations and Termination and Discontinuation
We regularly assess the loyalty program to ensure it remains fair, appealing, and compliant with Spanish and European regulatory standards. As such, we maintain the right to adjust these rules, alter earning rates, reorganise tiers, or modify the available perks at any time. Whenever a material change is planned, we will inform all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be shown in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will announce the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to spend any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We promise that no negative retroactive changes will be imposed to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is ensuring fair treatment at every stage.
Membership Tiers and Movement
The loyalty program includes multiple rank levels, starting from Bronze and advancing up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is based on the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and renews at the end of each calendar half-year. As soon as you attain the required point threshold for the next level, your account is elevated automatically, and you will immediately commence enjoying the improved benefits linked to that tier. Spain members can monitor their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not gathered enough points to maintain your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer meets the Platinum point requirement will be shifted to Gold rather than sliding all the way back to the starting tier. This buffer is created to acknowledge consistent play and give you a fair chance to recover your status during the next cycle. Points earned during a higher-tier period do not expire when a downgrade happens, and any tier-based perks that were already issued, such as birthday bonuses, remain valid for the remainder of their validity window.
Exchanging Loyalty Points
Once you have gathered a minimum number of loyalty points, you can exchange them for a selection of rewards offered in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and at times special merchandise or tournament tickets. Each reward type lists the number of points required and the related terms, so you can make an educated choice before confirming the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Account Security and Loyalty Rules
Keeping your loyalty account safe is a collective responsibility. You should not share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We actively monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Common Questions
How can I join the Incaspin Casino loyalty program as a Spain member?
You do not need to sign up separately. Any registered player who completes the full validation process and makes a initial real-money deposit is instantly enrolled. There is no charge for entry or sign-up form, so you commence earning loyalty points from your initial qualifying bet. Simply play eligible games, and your status will be tracked in your account dashboard.
Am I able to combine points from multiple accounts or transfer them to a friend?
Absolutely not. The loyalty program is solely limited to one account per person, and points are cannot be transferred under any situations. Pooling points across different accounts, even if they belong to the same home, is prohibited and may lead to point forfeiture. If you inadvertently created a duplicate account, contact support to resolve the problem before attempting any cashing out.
What happens to my loyalty points if I don’t play for a extended time?
If your account shows no wagering activity, no deposits made, and no sign-ins for 180 consecutive days, all remaining loyalty points will expire. We issue advance email notifications to Spanish members before expiry, so you have an opportunity to avoid losing your balance. A single login or a small qualifying wager is sufficient to reset the inactivity timer and protect your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. The moment you collect enough points to reach a higher tier, your benefits take effect automatically and are accessible right away. For example, if you reach Gold status, faster withdrawal processing times take effect for all pending and future cashout requests. There is no waiting period, and your upgraded status shows instantly in the loyalty dashboard.
Exist any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates vary. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may accumulate at a lower percentage. Wagers made with bonus funds or free spins are not eligible from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
How can I see my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level can all be seen in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We suggest checking your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and maintain your status.